{"id":445,"date":"2026-01-16T09:39:14","date_gmt":"2026-01-16T09:39:14","guid":{"rendered":"https:\/\/www.esrafalet.com\/contact\/"},"modified":"2026-02-26T08:05:20","modified_gmt":"2026-02-26T08:05:20","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.esrafalet.com\/en\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Hero contacto&#8221; module_id=&#8221;Eventos&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#CFE7A3&#8243; background_enable_image=&#8221;off&#8221; parallax=&#8221;on&#8221; background_blend=&#8221;multiply&#8221; custom_padding=&#8221;70px||70px||true|false&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.5&#8243; 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header_2_font_size_last_edited=&#8221;on|phone&#8221; header_3_font_size_tablet=&#8221;2vw&#8221; header_3_font_size_phone=&#8221;3vw&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Frequently Asked Questions<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Source Sans 3||||||||&#8221; text_text_color=&#8221;#4A4A4A&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.5em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_margin_tablet=&#8221;0px||0px||false|false&#8221; custom_margin_phone=&#8221;0px||0px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;16px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">For any other questions, please contact us.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_id=&#8221;faqs&#8221; module_class=&#8221;faqs&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||20px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; border_radii=&#8221;on|8px|8px|8px|8px&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221; title_font_size_phone=&#8221;14px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_phone=&#8221;16px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; title_font_size_tablet=&#8221;18px&#8221; body_font_size_tablet=&#8221;16px&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;Pricing information&#8221; open_toggle_text_color=&#8221;#6F6A5F&#8221; open_toggle_background_color=&#8221;#CFE7A3&#8243; closed_toggle_text_color=&#8221;#6F6A5F&#8221; closed_toggle_background_color=&#8221;#9BCB43&#8243; icon_color=&#8221;#CFE7A3&#8243; toggle_icon=&#8221;&#xf18c;||fa||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;26px&#8221; open_icon_color=&#8221;#9BCB43&#8243; open_toggle_icon=&#8221;&#xf18c;||fa||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;26px&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#6F6A5F&#8221; title_font=&#8221;Source Sans 3|700|||||||&#8221; title_font_size=&#8221;18px&#8221; title_letter_spacing=&#8221;-0.5px&#8221; closed_title_font=&#8221;Source Sans 3||||||||&#8221; body_font=&#8221;Source Sans 3||||||||&#8221; body_text_color=&#8221;#6F6A5F&#8221; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||20px||false|false&#8221; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;14px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;16px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|8px|8px|8px|8px&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>House prices will vary depending on the season.<br \/>They will range from \u20ac200 to \u20ac350 for the house that sleeps 6 people.<br \/>And from \u20ac140 to \u20ac210 for the small house that sleeps 2 people.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Supplements and Additional Services&#8221; open_toggle_text_color=&#8221;#6F6A5F&#8221; open_toggle_background_color=&#8221;#CFE7A3&#8243; closed_toggle_text_color=&#8221;#6F6A5F&#8221; closed_toggle_background_color=&#8221;#9BCB43&#8243; icon_color=&#8221;#CFE7A3&#8243; toggle_icon=&#8221;&#xf18c;||fa||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;26px&#8221; open_icon_color=&#8221;#9BCB43&#8243; open_toggle_icon=&#8221;&#xf18c;||fa||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;26px&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#6F6A5F&#8221; title_font=&#8221;Source Sans 3|700|||||||&#8221; title_font_size=&#8221;18px&#8221; title_letter_spacing=&#8221;-0.5px&#8221; closed_title_font=&#8221;Source Sans 3||||||||&#8221; body_font=&#8221;Source Sans 3||||||||&#8221; body_text_color=&#8221;#6F6A5F&#8221; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||20px||false|false&#8221; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;14px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;16px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|8px|8px|8px|8px&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"155\" data-end=\"191\"><strong>Pets:<\/strong> \u20ac25 per stay<br \/><strong>Extra beds:<\/strong> \u20ac25 per night<br \/><strong>Final cleaning:<\/strong> \u20ac15<br \/><strong>Eco-tax:<\/strong> according to the current Balearic Government rate<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Cancellation policy&#8221; open_toggle_text_color=&#8221;#6F6A5F&#8221; open_toggle_background_color=&#8221;#CFE7A3&#8243; closed_toggle_text_color=&#8221;#6F6A5F&#8221; closed_toggle_background_color=&#8221;#9BCB43&#8243; icon_color=&#8221;#CFE7A3&#8243; toggle_icon=&#8221;&#xf18c;||fa||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;26px&#8221; open_icon_color=&#8221;#9BCB43&#8243; open_toggle_icon=&#8221;&#xf18c;||fa||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;26px&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#6F6A5F&#8221; title_font=&#8221;Source Sans 3|700|||||||&#8221; title_font_size=&#8221;18px&#8221; title_letter_spacing=&#8221;-0.5px&#8221; closed_title_font=&#8221;Source Sans 3||||||||&#8221; body_font=&#8221;Source Sans 3||||||||&#8221; body_text_color=&#8221;#6F6A5F&#8221; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||20px||false|false&#8221; hover_enabled=&#8221;0&#8243; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;14px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;16px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|8px|8px|8px|8px&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Travelers can cancel up to <strong>30 days before arrival<\/strong> and receive a <strong>full refund,<\/strong> including taxes.<\/p>\n<p>If cancel between <strong>7 and 30 days<\/strong> before the start of their stay (after the 24-hour cancellation period), they will receive a <strong>50% refund<\/strong>, including taxes.<\/p>\n<p>If travelers cancel less <strong>than 7 days before<\/strong> the start of their stay, failure to show up will result in the full amount of the stay being charged.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Intermediate cancellation policy&#8221; open_toggle_text_color=&#8221;#6F6A5F&#8221; open_toggle_background_color=&#8221;#CFE7A3&#8243; closed_toggle_text_color=&#8221;#6F6A5F&#8221; closed_toggle_background_color=&#8221;#9BCB43&#8243; icon_color=&#8221;#CFE7A3&#8243; toggle_icon=&#8221;&#xf18c;||fa||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;26px&#8221; open_icon_color=&#8221;#9BCB43&#8243; open_toggle_icon=&#8221;&#xf18c;||fa||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;26px&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#6F6A5F&#8221; title_font=&#8221;Source Sans 3|700|||||||&#8221; title_font_size=&#8221;18px&#8221; title_letter_spacing=&#8221;-0.5px&#8221; closed_title_font=&#8221;Source Sans 3||||||||&#8221; body_font=&#8221;Source Sans 3||||||||&#8221; body_text_color=&#8221;#6F6A5F&#8221; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||20px||false|false&#8221; hover_enabled=&#8221;0&#8243; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;14px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;16px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|8px|8px|8px|8px&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; disabled_on=&#8221;on|on|on&#8221; disabled=&#8221;on&#8221;]<\/p>\n<p>If cancel between <strong>7 and 30 days<\/strong> before the start of their stay (after the 24-hour cancellation period), they will receive a <strong>50% refund<\/strong>, including taxes.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Last-minute cancellation policy&#8221; open_toggle_text_color=&#8221;#6F6A5F&#8221; open_toggle_background_color=&#8221;#CFE7A3&#8243; closed_toggle_text_color=&#8221;#6F6A5F&#8221; closed_toggle_background_color=&#8221;#9BCB43&#8243; icon_color=&#8221;#CFE7A3&#8243; toggle_icon=&#8221;&#xf18c;||fa||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;26px&#8221; open_icon_color=&#8221;#9BCB43&#8243; open_toggle_icon=&#8221;&#xf18c;||fa||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;26px&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#6F6A5F&#8221; title_font=&#8221;Source Sans 3|700|||||||&#8221; title_font_size=&#8221;18px&#8221; title_letter_spacing=&#8221;-0.5px&#8221; closed_title_font=&#8221;Source Sans 3||||||||&#8221; body_font=&#8221;Source Sans 3||||||||&#8221; body_text_color=&#8221;#6F6A5F&#8221; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||20px||false|false&#8221; hover_enabled=&#8221;0&#8243; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;14px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;16px&#8221; 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